Marketplace Guides

Getting set up

Connect eBay from Settings → eBay Connection. You'll sign in on eBay's own site and grant Spadeberry access — we never see or store your eBay password, only the access eBay hands back.

Before you can publish, eBay needs three business policies on your account — a payment policy, a return policy, and a shipping (fulfillment) policy — plus a registered item location. eBay requires all four on every listing, so a publish is refused if any is missing. Create them at eBay's Business Policies manager; Spadeberry pulls them in as soon as you connect, and refreshes your payment, return and shipping policies nightly if you've been active recently. Item locations aren't refreshed in the background — so if you've just added a policy or a location on eBay, use Sync Policies & Store Categories on the Ready to Publish page. (The Refresh policies button in Publish settings only re-reads what we already have.)

Spadeberry supports the US, UK, Canadian, and Australian eBay sites; the ones available to you appear in Settings. Your region sets your currency, your category tree, and which of your business policies are available — and changing it converts your default weight and dimension units and clears your Depop parcel size and shipping-cost defaults, so re-check those afterwards.

Listing formats and scheduling

Fixed price or auction. Fixed-price listings go up as Good 'Til Cancelled by default. For an auction, turn on the auction section when editing a listing and set an opening bid. Your ordinary price becomes the auction's Buy It Now price — leave the price blank for a pure auction. A hidden reserve is optional, and the duration can be 3, 5, 7 or 10 days.

Scheduling. You can schedule a listing to go live later, anywhere from 10 minutes to 21 days out. A time less than 10 minutes away is refused so you can pick again; a time beyond 21 days is pulled back to the latest eBay allows. You can also stagger a batch by a set number of minutes per listing.

Photos and video. Up to 24 photos per listing. One video per listing is supported on Basic plans and above (MP4 or MOV, up to 150 MB); eBay processes it in the background and it appears on the listing once it's ready. If you later move to a plan without video, videos you've already attached stay put — they just stop being carried onto relists.

Editing a live listing

Edits you make in Spadeberry to an already-published item are pushed back to the live eBay listing. That covers title, price, description, condition and condition description, quantity, item specifics, photos, SKU, weight and dimensions, and product identifiers (UPC / EAN / ISBN / MPN) — whether you save from the mobile app, from the listing's own edit page, or with the Save & Push panel you get when you open a listing from Inventory. (Package details need a weight: a dimensions-only edit with no weight set isn't sent, and eBay keeps using your shipping policy's rates. And MPN is the one partial identifier: eBay files it under a Brand + MPN pair, so an MPN edit — or clearing it — only reaches eBay when the listing has a Brand item specific; even then, eBay itself may quietly ignore the MPN on listings it has matched to its own product catalog.)

Bulk Edit is the exception — its form doesn't carry weight, dimensions or product identifiers. To send those three, save the listing itself from any of the surfaces above and they go out with the save.

Relisting on eBay outside Spadeberry. When another tool, or eBay itself, relists one of your items, the new listing gets a new eBay item number. We follow it across by its custom label (SKU) and title. If the title changed in the relist, we only follow it automatically when the first photo is an exact match — custom labels are often shared between items (bin and shelf labels, reused numbers), so we won't pair listings on the label alone.

When we can't confirm it, we ask you instead, under Needs Attention in Inventory. If our eBay sales check finds a sale on a listing with that item's custom label, it shows up there with the sale, and confirming it's the same item records the sale and takes care of your other marketplaces the same way any eBay sale does. For a relist that hasn't sold, you're asked after we've confirmed the original listing has ended — usually a day or more later — if the item is also listed on Depop or Poshmark, for up to two weeks. If the relist was already imported as a separate item — because it was relisted under a different title and we couldn't match the photos exactly — we ask on the original instead, after an eBay sync, when the original has ended on eBay but is still live on Depop or Poshmark. That question stays until you answer it, or until one of the listings involved changes or is removed. Confirming merges the two into one item in Spadeberry — nothing on eBay, Depop or Poshmark is ended or changed — and if either listing has changed since we asked, we tell you instead of merging. Saying no means we won't ask about it here again, though the pair can still appear under Possible Duplicates. If both items are listed, or being listed, on the same marketplace we don't ask: end the extra marketplace listing first. Until you confirm, a sale on that eBay listing won't take your Depop or Poshmark copy down — keeping the custom label and title unchanged when you relist elsewhere lets us pair the listings automatically.

A few things deliberately stay local: your cost of goods is Spadeberry-only bookkeeping (eBay has no field for it), and changing the category on an already-live listing isn't pushed — eBay can't move a live listing to a different category, so you'd need to end it and list it fresh.

Limits

Selling limits. eBay caps how many items you can list and their total value. If you're hitting a ceiling, request an increase from eBay directly — it's an eBay-side limit and no tool can raise it for you.

Getting set up

First, on Depop itself. Depop requires Depop Payments before an account can list at all. If you've never listed on Depop, open the Depop app, start a listing, and complete the Depop Payments sign-up it prompts you with. US and UK sellers who want Depop's prepaid labels should also switch Depop Shipping on in the app's Shipping section. We can't see either setting from here, so if publishes fail for no obvious reason those are the first two things to check.

Then connect it here. Depop doesn't offer a sign-in-with-Depop button, so you connect by handing Spadeberry your existing Depop browser session. Two ways to do that, both from Settings → Crosslisting on a desktop browser:

• Bookmarklet — nothing to install and no password needed: it uses the Spadeberry account you're already signed in with. Works in any desktop browser (Chrome, Edge, Safari, Firefox): drag the Spadeberry → Depop bookmarklet to your bookmarks bar, open Depop, and click it.
• Chrome extension — install the Spadeberry extension once, sign in to Depop in the same browser, then click Connect next to Depop. Two things to know: Chrome hides a newly installed extension behind the puzzle-piece icon at the top right of the browser, and the extension asks you to sign in to Spadeberry separately with your email and password — being signed in on this website doesn't carry over.

Set-up takes one visit to a desktop browser; everything afterwards — listing, sales, crosslisting — works from your phone. Depop doesn't issue long-lived tokens to apps, so the session does expire from time to time. While your subscription is active we email you when it does, so you can reconnect.

How your listing translates

Depop has no title field. A Depop listing shows up under its brand and product type, so there's nowhere to put your carefully written title — instead we put it on the first line of the description. If the description already starts with the title (an imported body, say), we don't repeat it — and if a listing template applies we send the template's output as-is, so make sure your template includes the title. (That's your app-wide default template unless you've picked a Depop-specific one in the Inventory page's publish settings.) This now covers imported listings too — where we can build a template-ready description from an imported body, your template is applied to it the same way, so the title comes from the template rather than being prepended. The prepend only happens when no template applies.

Descriptions are plain text, capped at 1,000 characters. HTML formatting is stripped, and anything past the limit is trimmed — Depop rejects longer descriptions outright. Your layout survives the strip: every paragraph and line break comes across with a blank line between paragraphs, and a list keeps its items on separate lines, each marked with a bullet, whether you wrote the description here or it came in from eBay. A numbered list comes across bulleted too — the numbers aren't kept. What doesn't survive is anything a tag was carrying — bold, italics and colours arrive as ordinary text, and a link keeps its words but loses its address.

Eight photos. Depop allows eight. If your SKU has more we don't drop any — we pack the later ones into 2×2 collages, using as many of the eight slots as that takes (with 24 photos, 2 go up on their own and the remaining 22 fill six collages). Turn it off in Publish settings on the Inventory page and only the first eight are sent.

One video. If your SKU has a video (Basic plans and up, same as eBay), it goes to Depop with the photos — full length, exactly as you uploaded it; Depop processes it in the background and it appears on the listing once ready. Two things stay behind: a clip over 64 MB (your eBay listing still carries up to 150 MB — the copy on Depop is just skipped), and a video eBay rejected or couldn't process. A video problem never blocks the listing — it publishes without it. Edits you push to the live Depop listing keep the video, and auto-relists carry it forward as long as your plan still includes video.

Category and brand. Your eBay category is mapped to a Depop department and product type, and your brand is matched against Depop's brand list. If your brand isn't on it the listing still goes up, under Other; an item with no brand at all goes up as No Brand. We don't flag either at publish time, so check the listing if the brand matters. Some categories can't be crosslisted at all — either because Depop's terms don't allow them (sealed trading-card boxes, packs and cases, card breaks and sets, NFTs of any kind, prepaid gaming cards, ticket stubs, card sleeves and storage, pennants and flags) or because Depop simply isn't their home (video games and consoles, furniture, major appliances, tools, food and drink, bladed items, wholesale lots). Those are skipped before anything is sent to Depop. Media does go over: books and magazines land in Everything else / Books and magazines, CDs, vinyl and cassettes in Everything else / Music, and DVDs, Blu‑rays and VHS in Everything else / Cameras and film — that's where Depop files physical video media, despite the name.

Condition and source. Your eBay condition maps onto Depop's five-step scale (Brand new, Like new, then Used — excellent, good or fair). Trading cards are the exception: eBay grades those "Graded" or "Ungraded", neither of which says anything about wear, so we send Used — good rather than reading a grade into them. Depop also has a "source" tag: a secondhand item is tagged Preloved by default, and more specific tags (Vintage, Handmade, Deadstock) join it when your listing signals them — Depop allows two source tags at most, and the specific ones take the slots first, so a single signal ships alongside Preloved while two push it out. A brand-new item is never tagged Preloved — it ships with no source tag unless one of those other signals applies.

SKUs. Your SKU is sent to Depop, and Depop caps it at 50 characters — a longer one makes the publish fail rather than being shortened, so keep Depop-bound SKUs at 50 or under. Depop also surfaces the SKU in its listing UI, so don't put anything in it you wouldn't want seen. And Depop keeps a SKU reserved even after a listing is deleted. The reservation belongs to the string, not to the item — so republishing an item runs into its own old SKU, and so does giving a brand-new item a SKU you have used before. When we can see that an earlier Depop listing under that SKU has ended — either this item's own, or one belonging to another of your items that used to carry that SKU — we add a short suffix to keep the new one unique. When we can't, we stop instead of renaming our way past Depop's objection — a listing still live under that SKU would mean the same item up for sale twice. If we can find the listing holding it we name and link it so you can remove it; if Depop says the SKU is taken but we have no record of that listing at all, it was almost certainly listed outside Spadeberry, so run a Depop import from the Import Inventory page and try again. One exception: if Depop never answered our request to create the listing (a timeout or server error) and our next attempt finds its SKU taken, that listing may be the one our first request made. So we look through your Depop shop's most recent listings for a live one carrying that SKU — or that SKU with the short suffix we add when relisting — created since that first request and not already linked to anything in Spadeberry (including another Spadeberry account connected to the same shop). If we find exactly one, we link it and mark the item published instead of failing. If we can't, a first listing gets the “no record” refusal and a relist gets the “Depop timed out” message in Troubleshooting below. Publishing again later looks again, and once we can confirm the earlier request created nothing, the publish goes through as normal.

Shipping — this one depends on where you are

Depop handles shipping differently by country, and it's the single biggest thing to understand about Depop listings.

• US and UK — Depop Shipping. Depop issues a prepaid label and decides what the buyer pays from the parcel size, not from a price you set. In the US we start from the item's category and round the size up for its eBay weight; in the UK the size comes from the weight alone (Evri's small / medium / large bands). Either way we round up again to cover your eBay shipping rate, so you're never short-changed on postage.
  You can pin one size for every listing in Settings → Crosslisting instead — but a pinned size is used verbatim: no category guess, no weight floor, no top-up for your shipping rate. If you pin one, make sure it covers your heaviest items.
• Australia and Canada — ship it yourself. There's no Depop label, so the flat shipping cost you set is what the buyer pays. We can infer it from your eBay flat rate, or you can set your own default — and if there's neither, the listing goes up at a default of 6.49 in your currency, so set your own if that isn't right.

US and UK sellers can opt out of Depop's label and ship it themselves at a flat rate instead — set a Depop shipping cost in Settings. Note that Depop restricts self-shipping on some US accounts; if yours is one, we fall back to the managed label automatically rather than failing the listing.

Worldwide shipping is separate. Set an international rate, or leave it blank and we'll match your eBay international rate — if you don't ship internationally on eBay, your Depop listings stay domestic-only. Changing your eBay region clears these shipping defaults, because a US parcel size means nothing on UK Evri.

Limits

Publishing is instant. Depop doesn't rate-limit crosslisting the way Poshmark does, so a full batch can go up at once — there's no pacing and no daily cap on our side.

Getting set up

Poshmark connects through the Spadeberry browser extension. You never give us your Poshmark password — sign in to Poshmark in your browser as you normally would, open the extension, and click Connect Poshmark; it hands Spadeberry your already signed-in session, which we store encrypted. The extension runs on desktop Chrome, Edge, and Brave; once you're connected, everything works from your phone as usual.

If your Poshmark session expires, the connection shows as disconnected in Settings, and while your subscription is active we email you to reconnect. Your queue is not lost. Listings still waiting to publish stay queued and go out on their own once you reconnect — so a session that dies overnight partway through a long batch doesn't cost you the rest of it. Removals triggered by a sale somewhere else pick themselves back up within minutes too. What does have to be redone by hand is anything already sitting in your Error tab: publishes Poshmark actually rejected, and removals you triggered yourself.

Why Poshmark publishing is gradual

Poshmark listings publish steadily over time, not all at once. When you crosslist a batch, we queue it and publish in the background — normally about one listing every 20–40 seconds, but never more than 50 in any rolling hour, so on a batch bigger than 50 the 51st listing waits until an hour after the first one went out. A large batch can take hours; a whole closet can take days.

This is deliberate. Poshmark limits how many listings an account can create in a day and watches for activity that happens faster than a person could list by hand — tools that dump hundreds of listings at once get accounts flagged or temporarily restricted. Spadeberry keeps you to about 250 new listings per 24 hours and 50 per hour.

You can queue more than a day's worth in one go. Select up to 500 items at a time — we take the whole batch and spread it across the days ahead at that same safe rate, rather than making you come back tomorrow to re-select the leftovers. (500 is the most one crosslist can carry; select more than that and it's refused rather than trimmed, so send a closet-sized job in a few passes.) We'll tell you the date the batch runs through when you queue it, and the Queued tab on your Inventory shows how far out your queue currently reaches at any time. The one limit is how far ahead you can book: about 14 days of queue. Anything past that isn't queued — re-list it once the queue has drained. Nothing about how fast we send changes; a longer queue is a longer wait, never a faster burst.

Two things worth knowing while a long queue drains. Poshmark auto-relist draws on the same daily allowance, and your own new listings come first — so once your queue is booked a full day or more ahead, relists stop running for as long as that stays true — on a large batch that means the whole booking, not just the busiest days. They resume on their own as the queue drains; if you rely on relisting, queue in smaller batches. And a queued item publishes with the title, description and price it has when its turn comes, not when you queued it — so an edit you make in the meantime is included, and an item that sells on eBay or Depop while it waits is never listed at all: we take it out of the queue, and because the item itself has now sold you'll find it on your Sold tab, with its Poshmark column reading Delisted.

A brand-new closet goes much slower on purpose. Poshmark is most suspicious of new accounts, so we ramp up over the first 90 days of your Poshmark account's life, with listings spaced 2–4 minutes apart while you're warming up:

We work the age out from your Poshmark user ID, read when you connect. If we can't read it — an unusual sign-in, or a connection made before we could capture it — we treat the closet as established and apply the full limits, so a brand-new one would get no ramp at all. If you're new to Poshmark, check that the pacing message on your first batch quotes a small number rather than ~250; if it doesn't, reconnect from the extension — the age we read is cached for a day, so the corrected figure can take up to 24 hours to appear.

Auto-relists come out of the same allowance — a relist is a brand-new Poshmark listing as far as Poshmark is concerned, so it competes with your own crosslisting for the same daily budget, and your own listings come first. When a full day's worth is already booked, a relist isn't failed and isn't queued behind your batch — it's skipped quietly, and the listing stays live on Poshmark in the meantime. Each cycle tries again, but the check looks at your whole booking rather than just today, so while a multi-day queue is out there the answer keeps coming back the same: relists resume once the queue has drained back under a day's worth.

Poshmark's limit belongs to your account, not to each tool. Everything above paces what we send. We can't see listings another crosslisting tool creates for you, or ones you add by hand in the Poshmark app — so if a second tool is listing or relisting at the same time, your combined total can go over Poshmark's limit even though our share stayed under it, and Poshmark may restrict new listings on your account. Because of that we ask you to confirm, once, that you've turned Poshmark automations off in your other tools. The confirmation appears the first time you crosslist to Poshmark or switch on Poshmark auto-relist, and you'll never be asked again. Closet sharing, offers to likers and follows ask a separate question once, the first time you turn one of them on — whether another tool (such as a sharing tool) is also sharing, sending offers or following for you — because Poshmark's limits on those are per account too.

Delist and re-list from Spadeberry, not from another tool. When a sharing or relisting app takes a listing down and puts it back up, Poshmark treats the result as a brand-new listing with a new ID, and we have no way to see that happen. We carry on watching the old ID, which no longer exists — so that item turns up as Delisted here while it's actually live on Poshmark, and the two are no longer paired: if it sells, we won't record the sale and we won't take your eBay or Depop copy down for it. Relisting from Spadeberry keeps the pairing, because we create the new listing and keep hold of its ID. Sharing is fine — a share doesn't create a new listing, so share from whichever tool you prefer (including our own Closet Sharing). Just use one sharing tool at a time: Poshmark limits how many shares an account makes in a day, and two tools sharing at once both count against it. If a batch has already been relisted elsewhere, run a Poshmark import to pick the new listings back up.

How your listing translates

Whole-dollar prices. Poshmark only accepts whole dollars. An item at $19.99 goes up at $20 — we always round up so you're never underpriced. Your eBay price is left alone.

Titles are capped at 80 characters, descriptions at 1,500. HTML formatting is stripped to plain text, and anything past the limit is trimmed, at the nearest whole word where possible — Poshmark rejects longer titles and descriptions outright rather than trimming them itself. Your eBay listing is left exactly as it is: the trim applies only to the copy we send to Poshmark, so your full description stays on eBay and Depop — and importing from Poshmark later won't shorten it either. As on Depop, the layout comes across: paragraphs keep a blank line between them and list items each keep their own bulleted line (numbered lists come across bulleted too), while bold, italics and colours arrive as ordinary text and a link keeps its words but loses its address.

Description templates. Poshmark takes one, but unlike Depop it does not inherit your app-wide default — pick a Poshmark-specific template in the Inventory page's publish settings, or its descriptions go up untemplated. Once you've picked one it also applies to listings whose description came in from eBay or Depop. Imported descriptions now go through your template on every marketplace, not just here, wherever we can build a template-ready description from the imported body.

Sixteen photos. Your first photo becomes the cover shot. If you have more than 16 we don't drop any — we pack the later ones into 2×2 collages, using as many of the 16 slots as that takes (with 24 photos, 13 go up on their own and the remaining 11 fill three collages). Switchable in Publish settings on the Inventory page.

One video, trimmed to fit. If your SKU has a video (Basic plans and up, same as eBay), it goes to Poshmark too — but Poshmark caps listing videos at 15 seconds, well under eBay's minute, so a longer clip is trimmed to its first 15 seconds. The trim applies only to the copy we send to Poshmark: your eBay video is untouched, full length. Two things stay behind: a clip over 64 MB (eBay still carries up to 150 MB), and a video eBay rejected or couldn't process. A video problem never blocks the listing — it publishes without it. Price, quantity and other edits we push to the live listing keep the video, and because a Poshmark relist is a fresh listing, the video is re-attached each time — as long as your plan still includes video.

Category and size. Your eBay category decides the Poshmark department and category — except for team fan apparel, which eBay files by sport rather than by garment, so there we read the listing itself instead. Sizes always go up on the US system. We also try to pick a Poshmark sub-category from your descriptive specifics — Type and Style mostly, plus whichever others actually decide that particular sub-category (Neckline for sweaters, Outer Shell Material for jackets, Sleeve Length for tees, Rise for women's jeans and Fit for men's, Leg Style for other trousers, and the various Lengths for dresses and skirts) — and leave it blank when none of them clearly match. Size comes from the item specific named exactly "Size" — one called "US Shoe Size" or "Waist Size" won't be picked up — and a listing with no Size at all goes up as One Size. When there is one we tidy it (Medium becomes M) but otherwise send it as written, so "EU 38" goes up as 38 on the US system. Worth checking on shoes and anything sized unusually.

Colors, tags, and condition. Poshmark takes at most two colors, and only from its fixed 15-color palette. We map common shades to the nearest one — navy and teal become Blue, burgundy becomes Red, olive becomes Green, and some two-word shades are covered too (Light Blue, Royal Blue, Hot Pink, Forest Green) — but only when the whole colour matches an entry on that list. Anything else, including "Navy Blue", "Light Pink" and "Multi" (Poshmark has no such option), is left off rather than guessed at. You also get up to three style tags, taken from specifics like Style, Type, Pattern and Material, with symbols stripped — "100% Nylon" becomes "100 Nylon". Condition maps to Poshmark's four grades (New With Tags, Like New, Good, Fair), defaulting to Good when eBay's condition is unclear. Poshmark has only four grades to eBay's dozen, so some of them have to share. We treat Like New as the unworn end of the scale, which means eBay's "Pre-owned - Excellent" and "Very Good" go over as Good rather than Like New — the honest read of a worn-a-few-times item, and the one least likely to cost you a return. Two more to watch: eBay's "New other" and "New without tags" become Like New, because Poshmark has no new-without-tags grade, and "New with defects" becomes Good. Your eBay condition is what we map — not your description — so a grade you picked deliberately is never second-guessed by your wording. Two exceptions. Where eBay's own grade is vague, meaning a bare "Used" or "Pre-owned" (in some categories that's the only used option eBay gives you), your condition description can pull the grade down to Fair if it names a flaw. And on trading cards, where eBay's grades are "Graded" and "Ungraded" — neither of which says anything about wear — we send Good and let your description speak. Even then it's only where you're describing a flaw, not ruling one out — "no flaws", "no rips, tears or stains" and "flawless" don't count against you, and "stainless steel" and "fairly new" aren't read as flaws either. When you've picked a grade on eBay, that grade is what we send.

If an eBay category has no Poshmark equivalent yet, or Poshmark doesn't allow it, the item isn't published — it's counted in the "not Poshmark-eligible" total we show after a crosslist, and its row stays as it was. That total doesn't name the category, so check the item's eBay category and tell support which one you need; we'll add the mapping.

Closet Clear Out and sharing

Closet Clear Out (CCO) is Poshmark's periodic flash sale: drop a listing's price by at least 10% and everyone who liked it gets a notification, with discounted shipping for the buyer. Spadeberry doesn't have a CCO feature — run it on Poshmark directly (sort your closet by likes and discount the ones with likes). Note that a Poshmark import won't bring those prices back here — an import only adds listings we don't already have, and never changes an item you already hold. If you want the new price reflected in Spadeberry, edit the item here too.

Sharing is up to you. Spadeberry only shares your closet if you switch on Closet Sharing under Automation. While it's off, nothing we do counts against Poshmark's daily sharing limit; while it's on, its shares count toward that limit alongside any you make yourself.

Limits

New-account restrictions. If you're new to Poshmark and create a run of listings quickly, Poshmark may temporarily restrict the account as a security check. It's usually resolved by contacting Poshmark support and asking for the listings to be reinstated — and it's exactly what the pacing above is designed to avoid.

What each marketplace charges

• eBay. In the US, most sellers get 250 free listings a month; after that an insertion fee applies each time an item is listed and each time it renews, and a final value fee comes off every sale (the rate varies by category). If you regularly list past your free allowance, an eBay Store subscription usually works out cheaper. See eBay's fee page.
• Depop. Depop no longer charges US sellers a selling fee on most sales — we still read and show whatever selling fee Depop reports, plus payment processing. If you paid Depop to Boost an item, that charge comes back on the receipt too and we record it as a Promoted listing cost, because Depop takes it out of what it pays you — so on a sale Depop charges no selling fee on, you can still have paid Depop something. Rates differ by country — check Depop's fee page.
• Poshmark. In the US, a flat $2.95 on sales under $15 and 20% on sales of $15 and over. No listing fees. See Poshmark's seller terms.

Rates above are US figures and are set by the marketplaces — always check their own fee pages for what applies to you.

Why a crosslist was skipped or refused

When Depop removes a listing

Depop moderates listings itself, and a removal notice arrives as a message from the Depop official account naming a policy — never the exact word that triggered it. Depop's own published moderation reporting shows the most heavily automated enforcement is against prohibited goods, consumer electronics above all: Depop bans anything that runs on electrical power, including phones, headphones, games consoles, smartwatches, hair stylers and appliances. Phone and laptop cases, cameras and ordinary wristwatches are allowed.

Relisting a removed item counts as a repeat violation on Depop and can get your account suspended. Their notice says so explicitly ("please do not relist this item"). We check your Depop shop for listings that have vanished a few times a day, working through sellers in rotation, so a disappearance is usually picked up within a day or two. Before holding anything we re-check your live Depop shop, because refreshing or relisting an item on Depop gives it a brand-new web address — we look for the refreshed listing by its SKU, by its photo and by its title, and when one of those points at exactly one listing we follow it across and carry on as normal. We can't always tell a Depop removal apart from a listing you deleted on Depop yourself, and when nothing identifies the item uniquely — two of your listings share a title and a photo, say — we hold rather than guess. When a listing disappears without Spadeberry removing it and we can't find it live, we stop publishing it there: it's skipped by Crosslist, by bulk crosslist, and by auto-relist.

One important limit: when most of the listings we check in one pass have vanished together, we treat it as a shop-wide event — a Depop username change (which changes every listing's web address), an account deactivation, a bulk refresh in Depop's own app, or your own bulk delete — and we deliberately don't hold any of them, because holding a whole shop by mistake would be worse. A removal of a few listings out of a larger shop is held, even when they vanish together — that's the shape a Depop enforcement action takes. But if your whole shop is small, a same-moment removal of everything can still look like a shop-wide event, so in that case they won't be held back automatically and you'll need to fix the wording yourself before relisting. The same applies if a listing is removed at the moment we're already recreating it.

Poshmark gets the same protection, but not on a timer. A listing that disappears from Poshmark without Spadeberry removing it is held from republishing until you review it, with the same shop-wide-event limit. Two differences from Depop: the Poshmark check runs when you press Sync rather than automatically a few times a day, so press Sync if you want it brought up to date; and we can't suggest which words might have caused a Poshmark removal, so the confirmation won't name any.

To put it back, open that one listing on the Spadeberry website and use its + List on Depop button (or + List on Poshmark). You'll get a confirmation that, where we can spot them, names the words we think caused the removal — a best guess, since Depop never tells us — and the publish only proceeds if you confirm. If Depop removed it, fix the wording first; if you deleted it on Depop yourself, or refreshed it there and we couldn't match it back, it's safe to just confirm. If you believe a removal was wrong, Depop's message includes an appeal link; appeals are worth using, and winning one is a good reason to confirm and relist.

eBay rejections that look mysterious

"The item cannot be listed or modified… the title and/or description may contain improper words." eBay doesn't say which word, field, or policy triggered it. Unless our scanners already spot a real violation, we retry it automatically in case it was a throttle, and where a wording fix is plausible we'll attempt a rewrite and republish for you (up to twice). We skip both the retries and the rewrite when the listing looks like a prohibited item, a brand mismatch, or when eBay names a specific policy in its rejection — none of those is fixable by waiting or rewording, so there we tell you what we found instead. We skip only the retries, and still attempt the rewrite, when our scanners spot something waiting can't clear but wording can: an email address or link, an off-platform payment request, or a health or medical claim. If eBay does reject it for wording and we can spot a likely culprit in your text, we name that word for you — but eBay's filter is broader than anything we can detect, so often we can't, and the wording is yours to find. In practice it's nearly always one of: a brand named on the listing that the item isn't (check your Brand item specific first), a health or medical claim, or contact details and links in the description.

"Please add at least one valid shipping service." Your eBay shipping business policy has no usable shipping service on it. In eBay Seller Hub go to Business Policies → Shipping Policy, add a shipping service, then republish.

"eBay blocked this as a duplicate of a listing you already have." eBay doesn't allow duplicate active listings. End or remove the existing one, or make this listing clearly different (title, photos, details), then try again.

"'Regular' is not a valid Size Type for the Size '33'." eBay started enforcing this at the end of August 2026. It doesn't mean your size is wrong — it means eBay files that size under a different Size Type. Its clothing sizes are split between the Size Types, and the split is often surprising: odd men's waists (33, 35, 37) and men's 3XL and up live under Big & Tall rather than Regular, while even waists sit under either. In womenswear those same big sizes are Plus, not Big & Tall. In womenswear, 1/3/5/9 are Juniors, 36/38/40 are Plus, and petite sizes are written PS/PM/PL or 8P rather than a plain S/M/L.

You usually don't need to change anything. Where eBay allows only one Size Type for your size, we translate it as the listing goes to eBay — a 33in waist is sent as Big & Tall — and your listing in Spadeberry keeps the Size Type you chose. That distinction matters: this is eBay's filing system, not a fact about the garment. A 33in chino is a regular short, and if we changed it everywhere, Depop would receive it as a tall item. So the translation is eBay-only, every other marketplace still gets what you entered, and the editor just tells you it's happening. Where eBay allows several Size Types we can't choose for you without risking the wrong one — the editor flags those and you pick.

"'12 Short' is not a valid value for Size." This is the other half of the same eBay change, and it's a different problem from the one above: the size itself isn't one eBay publishes. eBay is standardizing clothing and shoe sizes site by site — France, Italy and Spain from 31 August 2026, the UK, Canada and Germany from 8 September, Australia from 15 September, the US from 22 September, and all multi-variation listings worldwide from 20 October. From your site's date, eBay accepts only sizes from its own list.

What we fix for you, and what we don't. Where your size is eBay's size with something extra attached, we strip the extra as the listing goes to eBay: "12 Short" is sent as "12", "M (8-10)" as "M", and in jeans and trousers "30 x 33" as the waist "30". On shoes, that includes a scale prefix that only repeats the field it's already in: "EUR 40" in EU Shoe Size is sent as "40"; "USA 9" in US Shoe Size as "9". A prefix naming a different scale is left alone — "UK 5" in EU Shoe Size is a EU 38, not a EU 5, so we won't drop the "UK" and publish the wrong shoe; we leave that one for you, as below.

All of this is per-category: we rewrite only where eBay publishes a size list for that category and exactly one reading of your entry is on it, and we leave your size untouched otherwise. Reading "30 x 33" as a waist, for instance, needs a category that has a separate inseam field — in one that doesn't, we leave it as you typed it. As with the Size Type translation, your listing in Spadeberry keeps exactly what you typed, and Depop and Poshmark still receive it.

But where your entry names two different sizes that eBay doesn't itself publish as one value — "0/24", "9/29" — the rules above deliberately don't choose one, and neither do they turn a size from another chart (a 15.5 neck size in a category that only takes S–XL) into one of eBay's. Those cases go to the AI setting described next, which does choose. Some combined sizes are eBay values in the categories that use them — "S/M" and "M/L" in tops, dresses and sweaters, though not in jeans or trousers — and those go through untouched without needing either step.

For the rest there's a setting, Convert sizes eBay doesn't accept (Settings → Account Preferences), which is on unless you switch it off. With it on, our AI picks a value from eBay's list for that category as the listing goes to eBay, reading your title and your other item specifics (Size Type, Department, neck and sleeve, waist). It picks the closest available value rather than giving up: where your exact size isn't on eBay's list — a waist 41 in a category that publishes 40 and 42 — it sends the nearest one, and where you've named a range or two sizes ("12-14", "15/32") it picks the single value your title and details best support. When it's exactly between two, it goes to the larger. It answers "none" only when your entry names no size at all — "No Size Tag", "See Measurements" — and nothing else on the listing implies one; then we send your size as written. Its choice is remembered for that listing, so a relist or a later edit sends the same size until you change the Size or the category. If the listing is already live and eBay's copy carries a size eBay accepts, for example one you corrected on eBay yourself, a relist or an edit from Spadeberry keeps that size rather than choosing again — unless the edit is you changing the Size, in which case your new size is what we convert. The setting never changes your saved size in Spadeberry, so Depop and Poshmark still receive what you entered.

Why it chooses rather than leaving it to you. A size eBay won't accept doesn't just go unconverted — eBay rejects the whole listing, so the item never goes live and earns nothing. Declining to choose isn't the cautious option it sounds like; its cost is certain. A nearest match can be off by one size and lead to a return, which is why we tell you what we sent: the listing's Size in Spadeberry is unchanged, so you can always see what you entered, and correcting the Size yourself — on eBay or here — overrides our choice from then on.

Switch the setting off and we don't choose at all: your size goes to eBay exactly as you typed it, and if eBay doesn't accept it the listing is rejected and waits for you. The editor lists eBay's values for that field so you can see how they spell it — for a two-size entry it deliberately shows the whole list rather than a nearest match, since with the setting off, narrowing it would be making the choice for you.

Listings you've already published are affected too. This is the part that's easy to miss. eBay's announcement to developers says that from each site's date it will hide an existing listing whose size isn't a supported value, until the Size field is updated — no rejection and no email, and nothing in our sync marks it. That is eBay describing its own behaviour, not something we can observe from our side as it happens. eBay tells you about it in Seller Hub as a Fashion Size Standardization policy violation. Auto-relist leaves a listing on that hold alone rather than ending it: ending it would throw away eBay's hold, and if we couldn't find an eBay size for it the fresh listing would be rejected, leaving the item off eBay altogether. Fix its size and it comes back. With the convert setting on, if a size needed converting and you fixed it on eBay itself, the next relist or edit from Spadeberry keeps your fix. A size we can simply re-spell to eBay's list (an "XXL" sent as "2XL", say) is re-spelled from your Spadeberry value each time instead.

If you have older listings with sizes like "Unknown", "see measurements", or a waist-by-inseam, it's worth fixing them before your site's date. Relisting through Spadeberry applies the corrections above, and so does any edit that pushes your item specifics to eBay — so correcting the Size field yourself in the editor is the quickest fix for a listing that's already live, and changing any other item specific on it carries the correction along too. An edit to only the price, title or description doesn't send item specifics, so it leaves eBay's size as it is. What we can't do is reach a listing you never touch: eBay's copy keeps the size it has until something republishes it or edits its item specifics, which is why the older ones are worth a pass before your site's date.

"eBay rejected this as a prohibited or restricted item, which a wording change can't fix." We show this when the item is one eBay won't accept at all — there's nothing to rewrite.

If Poshmark restricts your account

Poshmark can restrict an account's listing activity without much warning, and everything then starts failing at once. When we see it, we stop all Poshmark listing and removal activity for six hours — continuing to push only reinforces the flag — then resume on our own once the cooldown passes.

Your queue is kept, not failed. Listings waiting to publish stay queued for as long as the restriction lasts, and start going out on their own once it lifts — you don't re-select anything. We re-check about every six hours, so we notice by ourselves; removals resume too, because those items really are still live. While your subscription is active we'll email you when we first see a restriction, and at most once a week while it lasts. While listings are waiting and we can see the hold, the Queued tab in Inventory also shows an amber notice, so you can tell a paused queue from one that's simply waiting its turn.

The one thing only you can do is sort it out with Poshmark Support. Reconnecting the extension also clears the pause. Anything already in your Error tab is separate — those are listings Poshmark rejected on their own merits, and they do need re-listing by hand.

"Poshmark flagged this item for manual review"

Poshmark screens some items for counterfeits and won't accept them from an outside tool at all — it wants them listed by hand in the Poshmark app, where it can ask you its own questions. It's a decision Poshmark makes per item, not a problem with your listing or your account, and it doesn't count against you.

It's uncommon — under 1% of items — but far more likely on the brands Poshmark watches most: Nike, Jordan, designer labels, and officially licensed sports gear. The item stays exactly as it is on eBay and Depop. If you want it on Poshmark too, list that one by hand in the app.